A LA CARTE CUISINE is a name and website used to promote culinary
products provided by the french Travel Agent and Tour Operator
'FRANCE A LA CARTE'. All contracts entered into with A LA CARTE
CUISINE are in fact contracts with the travel agent FRANCE A
LA CARTE. The following provisos refer to the terms and conditions
for services
performed
by FRANCE
A LA
CARTE.
Services provided by FRANCE A LA CARTE are limited to the following
terms and conditions. If you do not agree with any part of the
following terms and conditions, you must not use services provided
by FRANCE A LA CARTE.
Once the client has paid a down-payment or the full payment
on a product provided by FRANCE A LA CARTE then the terms and
conditions are deemed to have
been
read
and accepted
by
the client wishing to use the services provided by FRANCE A LA
CARTE, and that the client cannot depart from those terms and
conditions.
The following terms and conditions apply to all reservations
made by telephone, fax or on the Internet.
ARTICLE 1 - Purpose
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The present contract determines the rights and obligations of
FRANCE A LA CARTE and the client for the reservation of hotel
accommodations, travel package, car rental and other services
provided by all FRANCE A LA CARTE travel agency web sites.
These terms and conditions constitute the entire agreement between
FRANCE A LA CARTE on one side and the client on the other side.
These terms and conditions outline all rights and obligations
for both parties and no other condition can be incorporated.
FRANCE A LA CARTE will provide all contact information on its
web sites and on all correspondence.
ARTICLE 2 - Governing Law
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In compliance with FRANCE A LA CARTE's registered office address
:
FRANCE A LA CARTE S.A.R.L.
39 rue Orpellières
31200 Toulouse
France
both parties agree that this contract is subject to the competence
of the Courts of Toulouse, France
In accordance with FRANCE A LA CARTE's country of registration, terms of
business are governed by French law.
ARTICLE 3 - Services
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On all FRANCE A LA CARTE travel or accommodations booking oriented
web sites, FRANCE A LA CARTE offers the possibility of reserving.
On all FRANCE A LA CARTE travel or accommodations booking oriented
web sites, FRANCE A LA CARTE provides information concerning
the product (hotels, packages, car rental or other travel products)
: classification, comfort, features, level of equipment and rates.
On all FRANCE A LA CARTE travel or accommodations booking oriented
web sites, FRANCE A LA CARTE offers the possibility for the client
to select the service desired. Upon sending a confirmation email,
the reservation is fully guaranteed by FRANCE A LA CARTE.
ARTICLE 4 -Visa/Means of Entry into France
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It is the client's responsibility to obtain a visa and any transportation
tickets. Neither FRANCE A LA CARTE, nor the hotel will cover
the expenses incurred for entry visa and exit visa fees.
FRANCE A LA CARTE cannot be held responsible in the event of
a visa or transportation ticket application being denied. Should
a visa or transportation ticket application be denied, the client
will be debited on her/his credit card for the applicable amount
as specified in the terms of cancellation (Article 9).
If travel is delayed due to visa and/or transportation problems
by one or more day(s) later than the arrival date stated on the
voucher and receipt, this/these night(s) is/are due to FRANCE
A LA CARTE.
ARTICLE 5 - Reservation
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If the client clicks on the "book now" or 'instabook'
button, a new page using secure payment protocol will be opened
for the client to fill in the information necessary to process
the reservation.
If the client ticks off "I agree to the terms and conditions",
he/she can then proceed with the reservation. Accepting the terms and conditions
and clicking on the "Confirm your booking" button constitutes an
irrevocable commitment of the client to accept the reservation. The reservation
can not be disputed except by abiding to the terms of cancellation as stated
in Article 9.
Once the client has reserved and accepted the terms and conditions,
a confirmation page recapping all the reservation details will
be displayed.
ARTICLE 6- Confirmation
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FRANCE A LA CARTE confirms the reservation by email or fax stating
the reservation details, name of hotel, booking dates, number
of persons.
FRANCE A LA CARTE will confirm the reservation by sending via email a voucher.
The voucher features the name of the supplier, dates of booking, product
rate and total reservation amount.
A full payment will be required to confirm the booking. FRANCE A LA CARTE
will also add Tax & Services.
The reservation is valid when the voucher is sent by email or when the voucher
number and total amount due are given by telephone. The voucher is the official
document proving to the hotel manager that the client's stay has been paid
in full. This voucher must be signed and preseted upon arrival at the hotel
reserved.
In case of cancellation, terms of cancellation as stated in
Article 9 will apply.
ARTICLE 7 - Rates
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Prices shown on websites published by FRANCE A LA CARTE are
supplied by the suppliers and are indicated in Euros, VAT included
(does not include city tax).
The client agrees that rates shown on websites published by
FRANCE A LA CARTE may vary at the time of confirmation due to
seasonal holiday periods or specific events. FRANCE A LA CARTE
shall not be held responsible for such rate adjustments.
ARTICLE 8 - Payment
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FRANCE A LA CARTE processes the payment for reservations; the
only payments made at the supplier are extras incurred during
the stay.
For each reservation made, FRANCE A LA CARTE will debit the full reservation
amount, and the Tax & Services.
To pay for the reservation, the client may choose between the
following credit cards: Visa, Eurocard, Mastercard, American
Express. The client making a reservation must be entitled to
use the credit card. FRANCE A LA CARTE shall not be held responsible
for payments made by persons without such entitlement.
The hotel is paid by FRANCE A LA CARTE following payment of the reservation
by the client to FRANCE A LA CARTE.
ARTICLE 9 - Cancellation
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Penalties for cancellation will be payable to FRANCE A LA CARTE.
Suppliers affiliated with FRANCE A LA CARTE that have accepted
these terms and conditions, applicable from 1/06/2003, cannot
charge the client for cancellation fees.
Each reservation confirmed by voucher requires a customer service
agent to process the reservation manually.
Cancellation fees differ according to the supplier: hotel, appartment,
gîte or other accommodation. These fees are clearly displayed
for each product in the booking engine under the link "terms
and conditions". These terms & conditions must be agreed
to before confirming a booking.
In the case of absence of specific cancellation fees for a product
in the booking engine, the default cancellation fees below apply:
For specific stated periods, cancellations are not accepted
by hotels ; for such periods, at the time of confirmation, FRANCE
A LA CARTE will notify the client that the reservation cannot
be cancelled during a specific period. Under such circumstances,
cancellations are possible at certain hotels only more than thirty
days prior to arrival date ; if the cancellation occurs after
the prescribed date, penalties may vary between 30% and 100%
of the total reservation amount + Tax & Services.
ARTICLE 10 - No-Show
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If a client does not show up on the day he/she is scheduled
to arrive, the full payment + Tax & Services are due to FRANCE
A LA CARTE.
ARTICLE 11 - Reservation Modification
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Any modification on the reservation is free of charge as long
as it increases the total reservation amount.
Otherwise, and if a modification occurs 10 days prior to the arrival date,
FRANCE A LA CARTE will charge a 20 Euro administrative fee ( Tax & Services
included).
However, we cannot guarantee availability in hotels for the new requirements.
Therefore, should a modification not be possible, the client will accept
the original reservation or will be subject to terms of cancellation as described
in Article 9 if he decides to cancel the reservation.
ARTICLE 12 - "City Breaks"
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All hotels listed by FRANCE A LA CARTE as "City Breaks" are
subject to specific conditions.
All these hotels meet specific rate conditions that permit FRANCE A LA CARTE
to offer the client a discount on the rate normally applicable at that period.
These conditions prevail over general terms and conditions for a specified
period.
At the time of confirmation, FRANCE A LA CARTE will debit the
client for the total reservation amount and the Tax and Services
as stated in Article 6.
These discounted rates do not allow the client to modify the dates of reservation
outside the discount period.
These discounted rates are not subject to terms of cancellation as stated
in Article 9. If the client cancels a reservation for a hotel in a discount
period, "City Breaks", the client cannot contest the debit on his/her
credit card by FRANCE A LA CARTE for the total reservation amount and the
Tax and Services. This condition also applies in case of a no-show as stated
in Article 10.
ARTICLE 13 - Stop Payment on credit card
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All correspondence between FRANCE A LA CARTE and its websites
and the clients is kept at the FRANCE A LA CARTE reservation
processing center. It will be used as evidence in case of disputes,
for reservations and payments.
FRANCE A LA CARTE will file law suits and ask for compensation for unjustified
stop payment on a credit card. If a stop payment is unjustified, invoices
will be due, in accordance with the terms and conditions of FRANCE A LA CARTE.
ARTICLE 14 - Legal Notice
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FRANCE A LA CARTE is a trade name owned by :
FRANCE A LA CARTE S.A.R.L.
39 rue Orpellières
31200 Toulouse
France
The FRANCE A LA CARTE company is a registered travel agent bonded
by the APS.
ARTICLE 15 - Disputes
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FRANCE A LA CARTE shall not be held responsible for disputes arising at the
hotel regarding the greeting, level of comfort, rates, availability, quality
of the product and services.
Should a hotel fail to honor a reservation after it had been
confirmed, the hotel will be obliged to find alternative accommodations
for the client and to support the expenses incurred. FRANCE A
LA CARTE cannot be held responsible for any reservation accepted
by the hotel, confirmed to the client and not honored by the
hotel.
All texts visible on the sites and the terms and conditions
are originally written in French.
Only texts in French will be referred to should there be contesting from
the client. Any legal procedure will have to be based on the French texts.
FRANCE A LA CARTE acknowledges that the Terms and Conditions in English and
Spanish or any other language are only translations from the original French
texts.
Both parties agree that the sole jurisdiction competent to handle
any dispute arising from the present contract is the Tribunal
de Commerce de Toulouse, France. All legal costs will be born
to the party filing the law suit.
